Terms and Conditions for Removals Services

These terms and conditions set out the basis on which removal services are provided by our company in the United Kingdom. By making a booking, you agree to be bound by the terms below. They apply to domestic and commercial moves, single-item transport, packing support, furniture handling, and related moving services unless a separate written agreement states otherwise. Please read these terms carefully before confirming any booking for a removal company in Brixton or any other UK location.

1. Definitions
In these terms, “we”, “us”, and “our” mean the service provider. “You” and “your” mean the customer named on the booking or any person acting on the customer’s authority. “Goods” means all items to be transported, handled, loaded, unloaded, stored briefly, or disposed of as part of the service. “Quote” means the estimated price based on the information provided by you. “Booking” means a confirmed order for removal or associated services.

2. Scope of service
Our removal company may provide labour, vehicle transport, dismantling and reassembly of furniture, loading and unloading, packaging assistance, and other agreed tasks. We do not automatically provide services outside the booking description. Any additional work requested on the day may be accepted or refused at our discretion and may incur extra charges. We will use reasonable care and skill when carrying out the agreed house removal or commercial move.

3. We may refuse to move items that are unlawful, unsafe, inadequately packaged, excessively heavy without notice, or likely to cause damage to persons or property. This includes but is not limited to hazardous substances, illegal goods, live animals, perishables, and items that require specialist licensing or handling. If any such item is discovered after the job starts, we may suspend the service, remove the item from the vehicle, or terminate the booking.

4. Booking process
All bookings are subject to availability and acceptance by us. To arrange a removal service, you must provide accurate information about the collection and delivery addresses, access conditions, parking restrictions, floor levels, lift access, item inventory, and any special requirements. Where a quote is provided before a survey, it is based on the information supplied by you and may change if those details are incomplete or inaccurate. The booking becomes confirmed only when we issue confirmation in writing, by email, text message, or another recorded method.

5. Customer responsibilities at booking stage
You must ensure that all details submitted are true, complete, and updated promptly if anything changes. You are responsible for checking that the date, time, property access, and scope of work are correct. If you fail to disclose significant access issues, unusually large items, restricted parking, or additional stops, this may result in delays, extra costs, or cancellation charges. For any removal company UK booking, you must also ensure that any third-party permissions required for access or parking are obtained in advance.

6. Payments
Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require a deposit, card pre-authorisation, or full advance payment for certain bookings, including long-distance work, weekend jobs, or jobs requiring special equipment. Accepted payment methods will be stated at the time of booking. If payment is made by bank transfer, it must clear before the service date unless we agree otherwise.

7. Prices and quotes
Quotes are usually based on the estimated time, number of staff, vehicle size, mileage, access conditions, and any extra services requested. If the actual job differs from the original description, the price may be adjusted to reflect additional labour, waiting time, congestion, parking, stairs, or extra journeys. We will normally tell you about any material price change as soon as reasonably possible. If you decide not to proceed after the price change is explained, you may still be liable for reasonable costs already incurred.

8. Late payment and recovery
If any amount remains unpaid, we may charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts legislation where applicable, or otherwise at a reasonable rate for consumer transactions if lawful. You will also be responsible for any reasonable costs we incur in pursuing unpaid invoices, subject to applicable law. We reserve the right to suspend future services until all outstanding balances are settled.

9. Waiting time, access delays, and changes to the job can affect the final price. If we arrive and cannot begin because access is blocked, parking is unavailable, keys are missing, or the property is not ready, we may charge for waiting time and any wasted travel, provided such charges are reasonable and communicated where possible. If you ask for additional stops, extra carrying distance, or a larger crew on the day, further charges may apply.

10. Cancellations and rescheduling
You may cancel or reschedule your booking by notifying us in writing. Cancellation charges depend on how much notice is given and the resources already allocated. If you cancel more than 72 hours before the scheduled start time, we may refund any deposit less any non-recoverable booking costs. If you cancel within 72 to 24 hours, a partial charge may apply. If you cancel within 24 hours, on arrival, or after work has started, you may be charged the full quoted amount or a fair proportion of it, depending on the circumstances and costs incurred.

11. Our right to cancel or refuse service
We may cancel or suspend a booking if you fail to provide access, if conditions are unsafe, if payment is not made as agreed, if the items exceed the agreed scope, or if carrying out the job would breach the law or our insurance terms. If we cancel for reasons within our control and without lawful justification, we will refund any amount paid for work not provided. Where cancellation is necessary because of your breach or non-cooperation, you will remain liable for reasonable losses already incurred.

12. Liability and care of goods
We will take reasonable care of your belongings during the removal process. However, liability is limited to direct loss or damage caused by our negligence, subject to the exclusions and limits set out in these terms and any insurance arrangements we maintain. We are not liable for pre-existing damage, normal wear and tear, items packed by you or by a third party, hidden defects, or loss caused by inadequate packaging. You should inspect fragile, high-value, or sentimental items before the move and tell us if any items need special handling.

13. Limits on liability
To the fullest extent permitted by law, we are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. Our total liability for any claim relating to a booking will normally be limited to the amount paid or payable for the specific service in question, except where the law does not allow such limitation. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

14. Claims process
Any claim for damage, loss, or missing items should be reported to us as soon as reasonably possible and, in any event, within 7 days of completion of the service, unless a longer period is required by law. Please provide supporting evidence, including photographs, item descriptions, and a summary of what happened. We may inspect the goods, vehicle, packing materials, or premises where relevant. Failure to notify us promptly may affect our ability to investigate and may reduce or exclude recovery where permitted by law.

15. Customer packing and preparation
Unless we have agreed to provide full packing services, you are responsible for ensuring that your items are properly packed, sealed, and suitable for transport. Boxes should be secure, labels should be clear where needed, and fragile items should be protected appropriately. We are not liable for damage caused by poor packing or by items that are unstable, overfilled, or unsuitable for carriage. If we pack items for you, we will do so with reasonable care, but you remain responsible for declaring anything fragile, valuable, or unusually delicate.

16. Waste regulations and disposal
If our service includes removal of unwanted items, rubbish, or bulky waste, it will be handled in accordance with applicable UK waste laws and environmental regulations. We will only transport, deposit, recycle, or dispose of waste at lawful facilities or through lawful collection routes. You must not ask us to dispose of hazardous, restricted, or regulated waste unless we have expressly agreed and are properly authorised to do so. You are responsible for ensuring that any items presented for disposal are lawfully owned and not subject to retention by a third party.

Where waste transfer documentation is required, you agree to provide accurate descriptions of the waste and to sign any records reasonably needed for compliance. We may refuse to handle items that are contaminated, unsafe, or not suitable for standard waste collection. If waste is incorrectly described by you and this results in additional handling, disposal fees, or legal issues, you will be liable for the resulting costs. This applies to all removal services, including clearance work and end-of-tenancy disposal arrangements.

17. Ownership and authority
You confirm that you own the goods being moved or have full authority from the owner to arrange the service. We are entitled to assume that you have the right to instruct us unless we have reason to believe otherwise. We are not responsible for disputes between co-owners, landlords, tenants, family members, business partners, or other third parties concerning ownership or possession of items. If a third party claims goods during the booking, you must resolve the matter and may remain liable for our time and costs.

18. Delays, force majeure, and uncontrollable events
We are not liable for delays or failure to perform caused by events outside our reasonable control, including severe weather, road closures, traffic incidents, accidents, strikes, civil disturbance, fire, flood, power failure, or sudden vehicle breakdown. In such cases, we will try to continue the service or rearrange the booking where reasonably possible. If the event lasts for an extended period, either party may be entitled to reschedule or cancel the affected part of the booking on fair and reasonable terms.

19. Insurance
We maintain insurance cover appropriate to the nature of our moving company operations, but insurance does not remove your responsibility to pack and declare items properly. Any reimbursement will be subject to the terms of the applicable policy, evidence of loss, and the limits stated in these terms. Where an item has a high replacement value, we recommend that you arrange your own adequate insurance cover before the move. We may ask you to declare high-value goods in advance.

20. Subcontractors
We may use subcontractors or additional crew members to perform part or all of the services. Where we do so, we remain responsible for the standard of service we contract to provide, subject to these terms and the law. However, we are not responsible for delays or failures caused by a subcontractor acting outside the agreed instructions, unless such failure amounts to our own breach or negligence. You agree that any lawful directions given by our team or authorised subcontractors during the move must be followed.

21. Complaints
If you are dissatisfied with any part of the service, please raise the issue promptly so we have a fair opportunity to investigate and, where appropriate, put matters right. A complaint should include relevant dates, the booking reference, a description of the issue, and any supporting evidence. We will review complaints in a reasonable time and may offer a practical remedy, including repair, partial refund, or other fair resolution, where appropriate and lawful. This does not affect any statutory rights you may have under consumer law.

22. Changes to these terms
We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will apply to that booking unless a later change is required by law or agreed in writing. Continued use of our services after a revised version is issued will be treated as acceptance of the updated terms for future bookings.

23. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms, the booking, or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

24. General provisions
We may waive a breach or delay in enforcing a right without giving up that right for the future. You may not transfer your rights or obligations under these terms without our written consent. If there is any conflict between these terms and a specific written quotation or service agreement, the written agreement will take priority to the extent of the inconsistency. These terms are intended to provide a clear legal basis for a professional removal company service across the UK.

25. Acceptance of terms
By confirming a booking, allowing the service to proceed, or paying any deposit or invoice, you acknowledge that you have read, understood, and accepted these removal company terms and conditions. They are designed to protect both parties and to ensure that every removal service is carried out fairly, safely, and in compliance with applicable UK law.