Privacy Policy - Removal Company Brixton

This Privacy Policy explains how Removal Company Brixton collects, uses, stores, shares, and protects personal data when providing removal and relocation services. It applies to all Removal Company Brixton customers in the area, including prospective customers, existing customers, and anyone who communicates with us in connection with our services. We are committed to handling personal information fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, requesting a quote, making an enquiry, or interacting with us in any way, you acknowledge the practices described in this Privacy Policy. This policy is written to explain what data we collect, why we collect it, the legal bases we rely on, how long we keep it, who may process it on our behalf, and the rights available to you.

1. Data We Collect

We only collect personal data that is necessary for the operation of our removal services, customer administration, and legal compliance. The information we may collect includes:

Identity details: name, title, and any business or household contact information you provide.
Contact details: address, email address, telephone number, and moving locations.
Service details: moving date, property access information, inventory details, volume estimates, and special handling requirements.
Payment information: billing details, payment records, and transaction confirmations. Card details are processed securely by payment processors and are not ordinarily stored by us.
Communication data: emails, messages, call notes, and any other correspondence relating to your enquiry or booking.
Technical data: basic website or device information if you interact with our digital systems, such as IP address, browser type, and time of access, where applicable.

We do not intentionally collect special category data unless you choose to provide it and it is strictly necessary for your request. Special category data may include information about health, disability, religious needs, or other sensitive details that could affect a move. If such data is shared with us, we will handle it with extra care and only for the specific purpose for which it was provided.

2. How We Use Your Data

We use personal data for the following purposes:

to provide quotes and manage bookings;
to plan and carry out removal services;
to communicate with you about your move, including scheduling and service updates;
to process payments, invoices, refunds, and account records;
to respond to questions, complaints, or claims;
to meet legal, tax, insurance, and regulatory obligations;
to maintain internal records and improve service quality;
to prevent fraud, misuse, or unlawful activity.

We will only use your personal data for the purpose for which it was collected, unless we reasonably believe we need to use it for a compatible purpose and the law allows this.

3. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. The lawful bases we rely on are:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes preparing a quote, arranging the move, carrying out the service, and managing payments or post-service matters.

Legal Obligation

We process data when needed to comply with the law, including accounting, tax, insurance, safety, and record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your rights do not override those interests. Examples include customer administration, service improvement, fraud prevention, and resolving disputes. We always balance our interests against your rights and freedoms.

Consent

Where consent is the most appropriate basis, we will ask for it clearly and separately. You can withdraw consent at any time, and this will not affect any processing already carried out lawfully before withdrawal.

Vital Interests

In rare cases, we may process data to protect someone’s vital interests, such as in an emergency where personal information is required to prevent harm.

4. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, and reporting obligations. The retention period depends on the type of information and the reason we hold it.

Quotation and enquiry records: retained for a limited period for business administration and follow-up purposes.
Customer service and contract records: retained for the period needed to provide the service and resolve any associated issues.
Financial and tax records: retained for the period required by law.
Complaint and claims records: retained for as long as needed to manage the matter and any related legal obligations.

When personal data is no longer required, we will delete it securely or anonymise it so it can no longer identify you. We do not keep data indefinitely.

5. Processors and Third Parties

We may share personal data with trusted third-party processors who help us operate our business and deliver our services. These may include:

payment service providers;
accounting and bookkeeping providers;
IT, cloud storage, and data backup providers;
communications platforms used for email or messaging;
insurance providers, legal advisers, or dispute resolution services where necessary;
subcontractors or operational partners involved in fulfilling your removal service.

All processors are required to handle personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell personal data. If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place to protect it.

6. Security of Your Data

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff training, and limited access to personal information on a need-to-know basis.

Although we work hard to protect your information, no method of transmission or storage is completely secure. If a data breach occurs, we will assess the risk and act in line with our legal obligations.

7. Your Rights

Under data protection law, you have rights in relation to your personal data. These include:

Right of access: you can request a copy of the personal data we hold about you;
Right to rectification: you can ask us to correct inaccurate or incomplete data;
Right to erasure: you can request deletion of your data in certain circumstances;
Right to restriction: you can ask us to limit how we use your data in certain situations;
Right to data portability: you can ask for your data in a structured, commonly used format where applicable;
Right to object: you can object to processing based on legitimate interests or direct marketing;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time;
Right to complain: you can raise concerns with the UK Information Commissioner’s Office if you believe your rights have been infringed.

To exercise these rights, you may need to verify your identity so we can protect your data from unauthorised access. We will respond within the legal timeframe required by applicable data protection law.

8. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where necessary in the course of providing a household removal service and only as required for operational purposes. If we learn that we have collected data unlawfully, we will take appropriate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our internal processes. Any updates will take effect when published or when otherwise communicated to you. We encourage you to review this policy periodically so you remain informed about how we protect your data.

10. Contact and Further Information

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, you may contact us through the usual service communication channels provided during your booking or enquiry. We will do our best to address your request promptly and in accordance with applicable law.

Removal Company Brixton is committed to treating your personal data responsibly and respectfully. We aim to ensure that every customer in the Brixton area can trust us to handle information securely, transparently, and in line with GDPR principles.