Privacy Policy - Removal Company Brixton

This Privacy Policy explains how Removal Company Brixton collects, uses, stores, shares, and protects personal data. It applies to all Removal Company Brixton customers in the area, including prospective customers, current customers, and any individuals who enquire about our services. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Removal Company Brixton provides residential and commercial removal services in Brixton and the surrounding area. In providing these services, we may process personal information about customers, property occupants, business representatives, delivery recipients, and other relevant individuals. This policy explains what data we collect, why we collect it, and the rights available to you.

2. Personal Data We Collect

We only collect personal data that is necessary for arranging, delivering, managing, and improving our removal services. The categories of information we may collect include:

Identity data such as your name, title, and identification details where needed for service verification.
Contact data such as your address, email address, and telephone number.
Service details including moving dates, property access instructions, inventory notes, and service preferences.
Payment data such as billing information and transaction records.
Communication data including messages, telephone notes, enquiry records, and feedback.
Technical data such as basic website or device information, if collected through online forms or digital systems.
Special instructions relevant to the handling of fragile, valuable, or sensitive items during a move.

We may also receive personal data from third parties where this is necessary to perform our services, such as estate agents, landlords, letting agents, solicitors, business partners, or individuals you authorise to act on your behalf.

3. How We Use Your Data

We use personal data only for legitimate business purposes connected to our removal services. These purposes may include:

Providing quotations and managing booking requests.
Planning and carrying out removals and related services.
Communicating with customers about schedules, access, and service updates.
Managing billing, invoicing, refunds, and financial administration.
Responding to enquiries, complaints, and feedback.
Maintaining records for legal, accounting, and operational purposes.
Protecting our business, staff, customers, and property from fraud or misuse.
Improving our services, training, internal processes, and customer experience.

We do not use personal data for purposes that are incompatible with the reasons it was collected unless we have a lawful basis to do so and where required, we inform you accordingly.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. For example, we need your name, address, and service details to arrange and complete a removal.

Legal Obligation

We may process and retain certain records where required by law, including tax, accounting, insurance, or regulatory obligations.

Legitimate Interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include managing customer relationships, improving services, preventing fraud, or maintaining business records. When relying on this basis, we assess whether the processing is proportionate and appropriate.

Consent

In limited cases, we may ask for your consent, for example if we wish to send certain marketing communications or process optional information not required for the service. Where consent is used, you may withdraw it at any time.

Vital Interests

In rare cases, we may process data where necessary to protect someone’s vital interests, such as in an emergency situation.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties who assist us in operating our business. These parties act as processors or independent controllers depending on the service they provide. Processors only handle data on our instructions and must protect it appropriately. Categories of processors may include:

Payment processors who handle secure payment transactions.
IT and hosting providers who support our systems, data storage, and communications.
Administrative service providers who help with booking management, document storage, and invoicing.
Customer communication tools used to manage messages or service updates.
Professional advisers such as accountants, insurers, or legal advisers where necessary.
Subcontractors or operational partners involved in delivering part of a removal service.

We may also disclose information where required by law, court order, or a lawful request from public authorities. If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place to protect it.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, operational, and reporting requirements. Retention periods depend on the type of data and the reason for processing.

Quotation and enquiry data may be kept for a limited period to manage follow-up, administration, and business records.
Contract and service records are retained for as long as needed to complete the service and manage any related issues.
Financial records are retained for the period required by tax and accounting law.
Complaint and dispute records may be retained longer where necessary to resolve claims or protect legal interests.

When personal data is no longer required, it is securely deleted, anonymised, or destroyed.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff training, and restricted handling of sensitive records. Although we work to protect your data, no system can be guaranteed completely secure.

8. Your Rights

As a data subject, you have several rights in relation to your personal data. These rights may apply depending on the legal basis for processing and the circumstances of the request:

Right of access to obtain a copy of the personal data we hold about you.
Right to rectification to correct inaccurate or incomplete data.
Right to erasure in certain circumstances, also known as the right to be forgotten.
Right to restrict processing where you want us to limit how your data is used.
Right to object to processing based on legitimate interests or direct marketing.
Right to data portability in certain cases where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent where processing is based on consent.

We will respond to valid requests within the time limits required by law. To protect your privacy, we may need to verify your identity before acting on a request. Some rights may be limited where data must be retained for legal reasons or where disclosure would affect the rights of others.

9. Children’s Data

Our services are generally intended for adults. We do not knowingly collect personal data from children unless it is necessary for a removal service and provided by an authorised adult or guardian. If we become aware that we have collected data from a child without appropriate authority, we will take steps to address it promptly.

10. Marketing

We may send limited service-related updates where permitted by law. If we send marketing communications, we will do so only where we have a lawful basis, such as consent or legitimate interests where appropriate. You may opt out of marketing at any time. We respect your choices and will not use your data for unwanted promotional purposes.

11. Complaints and Concerns

If you have concerns about how your personal data is handled, you can raise them with us so we can review and address the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve the issue directly and efficiently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service arrangements. Any revised version will apply from the date it is published or otherwise communicated. We recommend reviewing this policy periodically to stay informed about how we process personal data.

Removal Company Brixton is committed to protecting privacy and using personal information responsibly. This policy is designed to give clear, transparent information about how data is handled for all customers in Brixton and the surrounding area.